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PRIVACY POLICY

AB Living, developer of Scalesceugh Hall & Villas, is committed to protecting your privacy online. Our privacy policy explains how we do this. By browsing and using our website you agree to our policy governing your use of the website.


AB Living (‘we’ or ‘us’) are the ‘Data Controller’ of the personal data that you (‘you’ means the person whose data is being processed) provide to us. We are committed to protecting your data and your rights in line with the Data Protection Act and the General Data Protection Regulation of 2018 (GDPR 2018). This notice explains how information about you is used by us.

 

AB Living's Company Registration number is 10262594 and our registered address is 85 Great Portland Street, First Floor, London, W1W 7LT

HOW DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?

We may collect personal information from you when you get in touch with Scalesceugh Hall & Villas. This may happen, for example, if you enquire about our development, register interest with us, purchase a property, apply for a job, if you choose to provide some optional feedback or otherwise provide us with personal information. This may be when you phone us, go onto our website, through email or the post, or in person.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

To help AB Living to provide you with the information you have asked for, we may process the following information:

  • Your personal details – such as your name, date of birth and your nationality.

  • Your contact details – such as your address, telephone, email address, and other information that you may provide in any correspondence between us.

  • Financial information you may provide to us – such as bank details, financial details and credit/debit card details (for example, if you are purchasing one of our properties)

  • Details of others such as 'Next of kin' – this may be the contact details of a close relative or friend, or your solicitor or other agent/s.

  • ‘Special categories’ of data, for example, any health conditions and other health information that are needed to help us assist with any additional support or care services you require. 

  • Any preferences you may have, including whether you consent to any marketing contact.

  • We also collect general information about the use of our websites, such as which pages users visit most often, and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in our emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

The provision of information by you is needed so that we can provide you with the information you have asked for or so that we can legitimately fulfil your request. Where necessary, we will ask for permission to process data and your consent is requested when we ask for your data.

We may also obtain information about you from third party organisations such as estate agents, referral agents, list brokers, recruitment agencies, service providers and data agents.

Information about third parties

Information we process as described in this notice may also include information about third parties such as your friends and relatives, references and referrals whose details you supply to us.

A special note about the sensitive information we hold

AB Living pride ourselves on high service standards to each valued customer. To enable us to do this we may need to ask you to provide us with details of a sensitive nature, such as any medical conditions, their treatment and medication. This may extend to other sensitive information such as racial or ethnic origin, religious or similar beliefs, or criminal record. We may gather this data in order to assist you with arranging any health care services you need, or to provide other customer services such as equal opportunities monitoring.

When you share this with us, we usually ask for your explicit consent to process it for these purposes; However, occasionally we may do so without consent where required or permitted to do so by applicable law (e.g. to comply with diversity reporting requirements). Your sensitive information will not be used for any other purpose.

We will not pass on your details to anyone else without your permission except in exceptional circumstances. Examples of this might include sharing medical data with the doctor or hospital in cases of serious medical conditions, posing a threat to others, and sharing other serious issues.

If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

MARKETING AND YOUR CONSENT

We would like to keep all of our customers up to date with news and updates about Scalesceugh Hall & Villas, as well as any events and special offers which you may be interested in. You can choose how we keep in touch with you (by post, phone, email and text).

 

Where necessary, we ask for your consent to do this. You can change your mind and remove or add that consent at any time, simply by contacting us using the details below.

Please note, in order to unsubscribe from email and/or post and/or phone communications, you will need to provide contact details which match those we have stored for you.

By email: info@scalesceughvillas.co.uk

By post:

FAO Sales & Marketing

Sales Office
Scalesceugh Hall
Carleton
Carlisle

Cumbria
CA4 0BT

By phone: 07853 190765

We do not sell/share your personal information with any third party for their marketing purposes.

WHAT DO WE DO WITH YOUR INFORMATION?

 

AB Living processes your information for an identified lawful purpose and most purposes have a legitimate basis. The purpose for processing may be for a statutory or contractual requirement: where this is the case, you have a choice as to whether you provide your information but not doing so may mean that we are unable to provide the information you have requested. On occasion, we may also process information based on your consent, or in someone’s vital interests.

Examples of reasons for which we process your information include:

  • To provide you with the information or services you have requested

  • For necessary disclosure (for example, to solicitors, to the police, to the Courts, and to tribunals and enquiries)

  • To help ensure safety and security, as well as to prevent and detect crime

  • For fraud prevention; research and analysis, enhancing, modifying or improving our services

Confidential client-identifiable information is only shared with other organisations where there is a legal basis for it as follows:

  • When there is a Court Order or a statutory duty to share client data

  • When there is a statutory power to share client data

  • When the client has given his/her explicit consent to the sharing

  • When the client has implicitly consented to the sharing for direct care purposes

 

SYSTEMS & PROCESSES USED TO PROCESS DATA

We gather information directly from you and via our website, in person and other technical systems. These may include for example, our:

  • Computer networks and connections

  • Communications systems

  • Email and instant messaging systems

  • Telephones, voicemail, mobile phone records

  • Social media platforms

  • Face to face customer service

WHO SEES YOUR PERSONAL INFORMATION?

The personal information we collect about you will be used by our employees at AB Living so that they can support you and provide the information and services you request.

AB Living may share your information with our trusted partners and suppliers, who we instruct to provide related services to you. These organisations include service providers; estate agents; solicitors; marketing agencies and suppliers; and other representatives.

Examples of these third parties include:

  • Marketing agencies we may use to send our marketing material if you consent to being contacted by post or email about Scalesceugh Hall & Villas

  • Recruitment agencies if you submit an online job application form and attach your CV

  • Care monitoring providers to provide emergency assistance to our owners

  • Human resources and benefit service providers

Where we share your information, it is always carried out under our instruction, and is never for their marketing approaches. We ensure that we perform our due diligence on these third parties which includes storing the data securely and deleting it when it is no longer needed. We may also disclose your information with law enforcement agencies if required.

HOW DO WE STORE YOUR PERSONAL INFORMATION AND HOW LONG FOR?

We take the security of your personal information very seriously. We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Here are some of the ways we protect your personal information:

  • If you provide personal information to us online that information is encrypted for protection on transmission to us. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. However, unless your internet browser supports this you will not be able to take advantage of this level of security.

  • Offline, your personal information is kept securely on our database and in our sales office, or, where relevant, by our partner companies as described above.

  • Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.

We only keep your data for as long as is reasonable and necessary, which may be to fulfil statutory obligations. We ensure that any third parties that process information on our behalf adhere to these standards.

WEB BROWSER COOKIES

We use basic cookies to collect information, which you can opt out of via browser extensions. When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

What is a cookie?

A cookie contains a small amount of data and (typically) a unique identifier. When you access any of our websites or platforms (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our websites and any contact with you to your specific interests.

Why do we use cookies?

The information we obtain by monitoring all visits to our website enables us to improve, through anonymous analysis, our services to our customers and visitors.

Many websites use cookies in order to see whether a device has visited the website before. Any repeat visit is verified by finding the cookie left previously. By using cookies in this way, we can provide a better and more personal user experience. It also enables us to recognise whether you have already signed up to receive information from us – thus avoiding duplication.

Your web browser may also provide us with information concerning your device, such as an IP address or details about the browser you are using. For example, we may use your location to ensure that any web pages or communications are tailored to you.

Please note, you are able to change your cookies settings to control access to any device you are using.

We cannot control any information concerning websites other than those operated by us. You must refer to those websites for their terms and conditions and privacy policies.

YOUR RIGHTS & HOW TO CONTACT US 

Should you wish to contact us concerning our privacy and cookie policy, please use the contact details provided further down the page.

Your right to request a copy of your information

You can request a copy of your information which we hold, free of charge (this is known as a subject access request). You will be asked to:

  • Complete a Request form;

  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

  • Let us know the information you want a copy of.

We will then respond in full within one calendar month.

Your right to correct any mistakes, to erase, to restrict or to port your personal information

You can request that we correct any mistakes in your information which we hold, free of charge. You will be provided with a form to help us identify you and to inform us of the information that is incorrect and what it should be replaced with. You have the right to ask us to erase, restrict processing or to port your data. Please contact us to do so.

Your right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please get in touch with using the below details, or, unsubscribe to any of our emails from Scalesceugh Hall & Villas using the 'unsubscribe' link at the bottom of the email.

By email: info@scalesceughvillas.co.uk

 

By post:

FAO Sales & Marketing

Sales Office
Scalesceugh Hall
Carleton
Carlisle

Cumbria
CA4 0BT

By phone: 07853 190765

How to make a complaint

If you are unhappy with the way your personal data has been processed, you may contact us using the details above.

 

CHANGES TO OUR PRIVACY & COOKIE POLICY

 

We reserve the right to modify our privacy and cookie policy at any time, and may be required to do so as a result of updated legislation, so please review it. Changes and clarifications will take effect immediately upon their posting on the website. We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to us as referred to above.